Delivery Policy
Effective 7 August 2026
PilotWorks4u sells software and services. There is nothing to ship, nothing to post and nothing to wait for in the mail. This page exists because payment providers ask for it, and because it is fair to say plainly how and when you actually get what you paid for.
What you receive, and when
| What you bought | How it reaches you | When |
|---|---|---|
| DevPilot or SEOPilot subscription | Your existing account is upgraded — sign in and it is there | Immediately on payment, usually within minutes |
| A plan bought before you have an account | A sign-up link by email to the address you paid with | Within 24 hours |
| OpsPilot subscription | Access to your managed system, plus onboarding | Access within 1 business day |
| OpsPilot setup / onboarding | We build and configure it, and walk you through it | Started within 2 business days; typically complete within 5–10 business days depending on the plan |
| Add-on services | Enabled on your existing account | Within 1 business day |
Everything is delivered electronically — to your account on pilotworks4u.com and to the email address on it.
If it does not arrive
If a payment has gone through and access has not appeared within the time above, email support@pilotworks4u.com with the payment reference. We will sort it out, and if we cannot, we will refund it in full regardless of the 3-day window in the Refund & Cancellation Policy.
The usual cause is an email typo at checkout, or our email landing in spam. Check there first — it is quicker than waiting for us.
Geography
Our products are delivered over the internet and are available anywhere with a connection. We do not ship physical goods to any country, and there are no delivery charges, customs duties or import taxes on anything we sell.