Refund & Cancellation Policy
Effective 7 August 2026
Short version: cancel whenever you like, and if a subscription is not for you, tell us within 3 days of paying and we will refund it. Setup fees are not refundable, because that work is already done.
This policy is part of our Terms of Service.
Cancelling
You can cancel a subscription at any time from your account, or by emailing billing@pilotworks4u.com.
- Cancelling stops the next renewal. There is no notice period and no cancellation fee.
- You keep full access until the end of the period you have already paid for.
- Your data stays available to export for 30 days after that, and is deleted after 90 — see the Privacy Policy.
- Nothing renews after you cancel. If a renewal is charged after a confirmed cancellation, that is our mistake and we refund it in full.
Refunds
A new subscription — 3 days
If you are unhappy with a plan, email billing@pilotworks4u.com within 3 days of the payment and we will refund it in full. You do not have to give a reason.
This applies to your first payment on a plan. It is not meant as a way to use a month free and claim it back each time.
Renewals
A renewal is not refundable, because you were already using the product and had the whole previous period to decide.
Two exceptions, both ours to fix rather than yours to argue:
- We charged you after you cancelled. Refunded in full.
- The service was unusable for a long stretch of the period through our fault. Tell us and we will refund a fair part of it.
Setup and onboarding fees
Not refundable. Where a plan includes a one-time setup fee, that pays for real work — configuring your system, connecting your accounts, building your flows — and it is done before the subscription runs.
The one exception: if we have not started the setup work yet, we will refund it in full.
Usage above your plan
Charges for usage above your plan’s allowance are not refundable. That work was performed, and the AI, messaging and API costs behind it were paid.
Add-on services
Monthly add-on services follow the same rules as the subscription they attach to: cancel any time, first payment refundable within 3 days, renewals not.
How to ask
Email billing@pilotworks4u.com with:
- The email address on the account
- The payment reference or transaction ID
- What you would like refunded
You do not need to justify a 3-day refund. We may ask why anyway — to fix whatever went wrong — but the refund does not depend on your answer.
How long it takes
| Step | When |
|---|---|
| We reply | Within 2 business days |
| We approve and start the refund | Within 5 business days of approving |
| It reaches you | Usually 5–10 business days after that, depending on your bank |
Refunds go back to the original payment method. We cannot send a refund to a different account or by another route — that is a rule of the payment system, not ours.
If something is wrong with the product
You do not have to wait for a refund window to ask for help. If something is broken, write to support@pilotworks4u.com and we will fix it. Most of what people ask a refund for turns out to be something we can put right in an afternoon.
Chargebacks
If you think a charge is wrong, please email us before raising a dispute with your bank. A chargeback costs us a fee and freezes the account while it is investigated, and almost every case is one we would simply have refunded.